Terms of sale

Terms and Conditions of Sale

Last updated: 8 June 2026

Preamble

These Terms and Conditions of Sale (hereinafter "T&Cs") apply to all orders for products placed on the website gigifrance.fr (hereinafter "the Website") by any natural person not acting as a trader, purchasing for purposes outside their commercial, industrial, craft or professional activity (hereinafter "the Customer" or "the Consumer").

The Website is published and operated by SAS Virage, a simplified joint-stock company (SAS) under French law with a share capital of €10,000, registered office at 10 rue Louis Vicat, 75015 Paris, France, registered with the Paris Trade and Companies Registry under number B 892 260 712, VAT number FR24892260712 (hereinafter "the Seller" or "GIGI FRANCE").

Seller's contact details:

Phone: +33 7 80 80 67 64 — WhatsApp: https://wa.me/33780806764
Email: contact@gigifrance.fr

Any order placed on the Website implies the Customer's prior, full and unreserved acceptance of these T&Cs. The Customer acknowledges having read the T&Cs before confirming their order, confirmed by a separate, unticked checkbox. The applicable T&Cs are those in force at the date the order is placed.

Article 1 — Purpose

These T&Cs govern the conditions for distance selling, via the Website, of the products offered by the Seller: swimming pools and associated equipment (hereinafter "the Products"). They define the rights and obligations of the parties in the context of the online sale of these Products.

Article 2 — Products

2.1 Characteristics

The Products offered for sale are described and presented on the Website as accurately as possible (essential characteristics: dimensions, shape, depth, materials, delivery contents). Photographs and illustrations are indicative only and do not bind the Seller with respect to minor differences in appearance.

2.2 Availability and Pre-orders

Product availability is indicated on each product page. Certain Products may be offered for pre-order: in that case, an estimated dispatch date (or next availability date) is displayed on the product page and recalled in the order summary. The Customer is informed of this date before confirming their order. For pre-orders, the payment method will be charged at the time of the order (immediate payment via Mollie). The Seller will notify the Customer by email of any change to the estimated dispatch date.

2.3 Standard Products and Custom-Made Products (Configurator)

Products fall into two categories:

Standard Products, offered at a listed price and ordered directly online;
Custom-made / personalised Products, configured by the Customer via the Website's configurator (in particular: depth 1.2 m or 1.5 m, round or rectangular shape, free dimensions). Custom-made Products are not available for immediate online purchase but give rise to a quote request (see Article 3.3). They are manufactured to the Customer's specifications and do not give rise to a right of cancellation (see Article 9.2).

Article 3 — Prices

3.1 Prices Including VAT

Product prices are quoted inclusive of all taxes (VAT included), in euros (€) for countries in the eurozone, and in the local currency displayed for other markets (in particular CHF for Switzerland, GBP for the United Kingdom, as well as SEK, DKK, NOK for the relevant Nordic countries). The price displayed corresponds to the price applicable to the Customer's selected delivery country.

Prices are exclusive of delivery charges, which are shown separately and added to the product price before final order confirmation (see Article 5).

3.2 Value Added Tax (VAT)

Sales within the European Union: the applicable VAT is that of the destination country (the Customer's delivery country), in accordance with the One-Stop-Shop (OSS) scheme. The applicable rate and VAT amount are displayed in the order summary before payment.
Sales outside the European Union (Switzerland, United Kingdom, Norway): these sales are exports from the EU and imports into the destination country. The price displayed for these markets is a price excluding import charges: the Customer is the importer and pays, upon delivery, the import VAT/tax, any customs duties and any carrier customs-clearance/handling fees directly. The Seller does not offer "all-inclusive" (DDP) sales to these countries. The specific regime applicable to the United Kingdom is set out in Article 3.2a; the regime applicable to Switzerland is set out in Article 3.2b and to Norway in Article 5.3.

3.2a United Kingdom (non-EU)

Following Brexit, the United Kingdom is outside the EU and the EU VAT scheme (One-Stop-Shop / OSS) does not apply to sales to the UK. A sale to the UK is an export from the EU and an import into the UK, subject to UK import VAT (currently 20%) and any customs duties.

The Customer is the importer. The price displayed for the UK market does not include UK VAT or customs duties. Upon import and delivery, the Customer pays, in addition to the displayed price, the UK import VAT (20%), any customs duties and any carrier customs-clearance/handling fees. These import charges are not included in the price shown on the Website and are not invoiced by the Seller; they are collected directly from the Customer by HM Revenue & Customs (HMRC) or by the carrier upon delivery.

£135 threshold note: For consignments with an intrinsic value at or below £135, UK rules normally require the seller to register for and charge UK VAT at the point of sale rather than at import. GIGI FRANCE does not operate as a UK-VAT-registered seller and does not apply the DDP / point-of-sale VAT model: all import formalities and charges (VAT, any duties, carrier fees) are borne by the Customer as importer upon delivery, regardless of order value. Customers ordering low-value items should be aware that the practical handling of VAT for consignments at or below £135 may differ, and are invited to contact the Seller before ordering if in doubt.

3.2b Switzerland (non-EU)

Switzerland is not a member of the EU and the EU VAT scheme (OSS) does not apply to sales to Switzerland. A sale to Switzerland is an export from the EU and an import into Switzerland, subject to Swiss import VAT (standard rate 8.1%) and any customs duties.

The Customer is the importer. The price displayed for the Swiss market does not include Swiss VAT or customs duties. Upon import and delivery, the Customer pays, in addition to the displayed price, the Swiss import VAT of 8.1% (calculated on the customs value), any customs duties and any carrier customs-clearance/handling fees. These import charges are not included in the price shown on the Website and are collected directly from the Customer by the customs authority or the carrier upon delivery.

3.3 Quote for Custom-Made Products

For custom-made Products configured via the Website, the Customer submits a quote request. The Seller provides a personalised quote stating the VAT-inclusive price, delivery charges and production and delivery timeframe. The sale is only concluded once the Customer expressly accepts the quote and pays in accordance with the payment terms stated therein.

3.4 Price Changes

The Seller reserves the right to change its prices at any time. Products are invoiced on the basis of the prices in force at the time the order is confirmed.

3.5 Price Reductions

When announcing a price reduction on a Product, the Seller will indicate the prior price, corresponding to the lowest price charged in the thirty (30) days preceding the application of the reduction, in accordance with the requirements of EU Directive 2019/2161 ("Omnibus Directive"), transposed into national law. For UK consumers, the equivalent UK Price Indication Requirements apply.

Article 4 — Order

4.1 Ordering Process

The Customer selects the Products they wish to purchase, adds them to their basket and follows the ordering process: selection of the delivery country, entry of delivery and billing details, detailed summary (Products, VAT-inclusive prices, VAT amount, delivery charges, total payable), then confirmation and payment.

Before final confirmation, the Customer has access to a complete summary allowing them to check and, if necessary, correct their order. The order becomes firm and final when the Customer clicks the "Order with obligation to pay" button (or unambiguous equivalent wording) and proceeds to payment.

4.2 Confirmation

Any confirmed order is acknowledged by email to the Customer, with a summary of the order details. The sale contract is concluded on the date of that acknowledgement.

4.3 Order Refusal

The Seller reserves the right to refuse or cancel any order in the event of a prior dispute with the Customer, a legitimate suspicion of fraud, or proven unavailability of the Product. In the event of cancellation of an already-paid order, the Customer will be fully refunded.

Article 5 — Delivery

5.1 Delivery Areas

The Seller delivers to the countries available for selection on the Website (including France, Belgium, Luxembourg, Germany, Austria, Spain, Italy, Portugal, the Netherlands, Ireland, as well as Switzerland, the United Kingdom and certain Nordic countries). The list of countries served and the associated conditions are displayed on the Website.

5.2 Delivery Times and Charges

Delivery charges and estimated delivery times are communicated to the Customer before order confirmation, depending on the Product and the delivery country. The total payable (Products + delivery) is clearly displayed before payment. The Seller invoices no additional charges to the Customer after the order; for non-EU countries (Switzerland, United Kingdom, Norway), the Customer nonetheless bears, as importer, the charges due on import in accordance with Article 5.3.

Delivery times are given as estimates only. The Seller will deliver the Product by the date or within the timeframe notified to the Customer and, in the absence of any such notification, without undue delay and at the latest within thirty (30) days of the conclusion of the contract. In the event of failure, the Consumer may, under applicable law, cancel the contract and obtain a refund of the amounts paid.

5.3 Special Provisions for Deliveries Outside the European Union (Switzerland, United Kingdom, Norway)

For deliveries to Switzerland, the United Kingdom and Norway, delivery takes place by way of import from the EU, with the Customer acting as importer. The displayed price is a price excluding import charges: upon delivery, the Customer pays the import VAT/tax directly (8.1% for Switzerland, 20% for the United Kingdom, national rate for Norway), any customs duties and any carrier customs-clearance fees. These import charges are not included in the price shown on the Website and are added to it (see Article 3.2a for the United Kingdom, Article 3.2b for Switzerland, and Article 3.2 / Article 5.3 for Norway).

5.4 Receipt and Reservations

Upon receipt, the Customer is invited to check the condition of the package and the Product. In the event of damage or missing items, they must make precise reservations with the carrier and notify the Seller as soon as possible at contact@gigifrance.fr. This does not deprive the Customer of any of their rights, in particular under the statutory guarantees (Article 8) and the right of cancellation (Article 9).

Article 6 — Payment

6.1 Payment Methods

Payment is made online, securely, by credit/debit card and via the other payment methods available at the time of payment. Payments are processed by the payment service provider Mollie, which ensures the security of transactions. The Seller does not have access to and does not store the Customer's full card details.

6.2 When Payment is Due

Payment is due upon ordering, subject to the specific conditions applicable to pre-orders (Article 2.2) and to custom-made Products subject to a quote (Article 3.3).

6.3 Security and Fraud Prevention

The Seller and its payment provider may implement verification measures to prevent fraud. An order may be suspended or cancelled if there is a legitimate suspicion of fraud.

Article 7 — Retention of Title

The Products remain the property of the Seller until full payment of their price. The transfer of risk of loss or deterioration of the Products occurs, in accordance with applicable law, at the moment when the Customer (or a third party designated by them, other than the carrier proposed by the Seller) takes physical possession of the Product.

Article 8 — Statutory Guarantees

Irrespective of any commercial warranty that may be granted, the Seller remains bound by the following statutory guarantees:

8.1 Statutory Conformity Guarantee

The Consumer benefits from a statutory guarantee of conformity for a period of two (2) years from delivery of the Product (in accordance with applicable EU/UK consumer law). Under this guarantee, the Consumer:

may obtain conformity of the Product (repair or replacement), free of charge and without significant inconvenience, within a reasonable time;
is relieved from proving the existence of the lack of conformity during twelve (12) months from delivery (presumption of pre-existing defect at delivery);
may, under the legally applicable conditions, obtain a price reduction or cancellation of the contract if conformity cannot be restored.

The statutory guarantee of conformity applies regardless of any commercial warranty.

UK note: UK consumers are protected by the Consumer Rights Act 2015 (CRA), which provides a 30-day right to reject and a 6-year limitation period for claims (5 years in Scotland). The 2-year EU conformity guarantee standard is broadly equivalent to UK rights in practice. The Seller applies the 2-year guarantee as a minimum across all markets.

8.2 Guarantee Against Hidden Defects

The Consumer may also invoke the guarantee against hidden defects under applicable law. The relevant limitation periods apply depending on the Consumer's country of residence.

8.3 GIGI FRANCE Commercial Warranty (one year)

Independently of the statutory guarantees referred to in Articles 8.1 and 8.2, which remain fully applicable, the Seller provides the Customer with a manufacturer's commercial warranty for a period of one (1) year from delivery of the Product.

This commercial warranty is an additional contractual benefit. It is in addition to the statutory guarantees and in no way replaces them: it does not reduce, limit or replace the two (2) year statutory guarantee of conformity (Article 8.1) or the guarantee against hidden defects (Article 8.2), which remain available to the Consumer independently of this commercial warranty and even after it expires.

To invoke the commercial warranty, the Customer contacts customer service (Article 8.4). The cover includes, for the one-year period, the repair or replacement of a Product presenting a defect covered by this warranty, under the conditions communicated to the Customer.

8.4 Exercising Guarantees

To exercise their guarantees — whether the statutory guarantees (8.1 and 8.2) or the commercial warranty (8.3) —, the Customer should contact the Seller's customer service at contact@gigifrance.fr or +33 7 80 80 67 64. The Seller will advise the Customer on the steps to follow.

Article 9 — Right of Cancellation

9.1 Principle (Standard Products)

EU consumers: In accordance with applicable EU law (Directive 2011/83/EU), the Consumer has a fourteen (14)-day right of cancellation for a distance contract, without giving any reason and without bearing other costs than those provided for by law.

UK consumers: In accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CCRs), UK Consumers similarly benefit from a fourteen (14)-day cancellation right.

Swiss consumers: There is no statutory 14-day right of cancellation for distance purchases under Swiss law. The Seller nonetheless extends the same 14-day cancellation right to Swiss consumers as a contractual right — this is more generous than what Swiss law requires, and may be modified in a future Swiss-specific version of these T&Cs.

Norwegian consumers: Norwegian consumers are protected by the Norwegian Consumer Purchase Act (Forbrukerkjøpsloven) and the Right of Cancellation Act (Angrerettloven), which provide a 14-day cancellation right broadly consistent with EU law.

The cancellation period begins on the day the Consumer (or a third party designated by them, other than the carrier) takes physical possession of the Product. When an order covers several Products delivered separately, the period begins from receipt of the last Product.

To exercise this right, the Consumer notifies their decision to cancel to the Seller by an unambiguous statement before the deadline, either using the standard cancellation form (available here), or by any other statement clearly expressing their wish to cancel (by email to contact@gigifrance.fr or by post to the registered office).

9.2 Exclusion of Right of Cancellation for Custom-Made Products

In accordance with applicable consumer law (EU Directive 2011/83/EU, Art. 16(c) / UK CCRs Reg. 28(1)(b)), the right of cancellation cannot be exercised for the supply of goods made to the Consumer's specifications or clearly personalised.

Accordingly, custom-made Products configured by the Customer (in particular freely chosen depth, shape and dimensions, subject to a quote and to bespoke manufacture) do not give rise to a right of cancellation. The Customer is clearly informed of this on the product page / during the quote process and expressly acknowledges this exclusion before confirming their personalised order.

9.3 Effects of Cancellation and Refund

In the event of a validly exercised cancellation, the Seller will refund the Consumer the full amount paid, including standard delivery charges (except for any additional charges arising from the choice of a more expensive delivery method than the standard option offered), without undue delay and at the latest within fourteen (14) days of the date it was notified of the cancellation decision. The refund will be made using the same payment method as used for the original transaction, unless the Consumer expressly agrees to a different method.

The Seller may withhold the refund until it has recovered the Product or the Consumer has provided proof of dispatch of the Product, whichever occurs first.

9.4 Return of Product and Return Costs

The Consumer returns the Product without undue delay and in any event no later than fourteen (14) days after communicating their cancellation decision.

The direct costs of returning the Product are borne by the Consumer. Given the bulky nature of certain Products (swimming pools), these return costs may be significant; they are, where possible, estimated and communicated to the Consumer before ordering. The return arrangements (carrier, any costs) are communicated to the Customer when the cancellation right is exercised.

The Consumer's liability is limited to any reduction in value of the Product resulting from handling other than that which was necessary to ascertain the nature, characteristics and functioning of the Product.

Article 10 — After-Sales Service and Complaints

Any complaint may be addressed to the Seller's customer service:

by email: contact@gigifrance.fr;
by phone: +33 7 80 80 67 64 (and WhatsApp: https://wa.me/33780806764);
by post: SAS Virage, 10 rue Louis Vicat, 75015 Paris, France.

The Seller will endeavour to respond to any complaint as quickly as possible.

Article 11 — Alternative Dispute Resolution

EU consumers: In accordance with EU Directive 2013/11/EU on consumer ADR, the Consumer has the right to refer a dispute to an approved ADR entity free of charge for out-of-court settlement, after having first attempted to resolve the dispute directly with the customer service.

UK consumers: Since Brexit, the EU ODR platform is no longer available to UK consumers. UK consumers may refer disputes to a UK-approved ADR scheme. The Seller will provide relevant details on request.

Note: The European Commission's Online Dispute Resolution (ODR) platform was permanently closed on 20 July 2025 (Regulation (EU) 2024/3228). No link to that platform should be included.

The Seller has designated the following ADR entity:

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
4 rue Saint-Jean, 75017 Paris, France
Website: www.cm2c.net

Article 12 — Personal Data

The processing of the Customer's personal data is described in the Privacy Policy. The Customer has the rights provided for under Regulation (EU) 2016/679 (GDPR) and, for UK residents, under the UK GDPR and the Data Protection Act 2018, which they may exercise under the conditions specified in that policy.

Article 13 — Force Majeure

The Seller's liability may not be invoked in the event of non-performance or delay in the performance of its obligations resulting from a case of force majeure under applicable law.

Article 14 — Partial Invalidity

If one or more provisions of these T&Cs are held to be invalid or declared as such pursuant to a law, regulation or final decision of a competent court, the remaining provisions shall retain their full force and effect.

Article 15 — Governing Law and Jurisdiction

These T&Cs and the sale contracts concluded with Consumers are subject to French law.

However, in accordance with Regulation (EC) no. 593/2008 ("Rome I"), a Consumer residing in another EU Member State retains the benefit of the mandatory protective provisions of the law of their country of habitual residence. No clause of these T&Cs may deprive the Consumer of the protection afforded by those provisions.

For UK consumers: Following Brexit, Rome I no longer applies to the UK. UK consumers retain the protection afforded by UK mandatory consumer law, including the Consumer Rights Act 2015 and the CCRs 2013. This clause is offered as a contractual commitment by the Seller.

For Swiss and Norwegian consumers: these T&Cs apply, it being specified that for Switzerland and Norway the Customer is the importer and bears the import VAT, any customs duties and any carrier clearance fees upon delivery (the displayed price excludes these import charges — see Articles 3.2b and 5.3). Swiss and Norwegian consumers should also note that EU mandatory consumer law does not apply in Switzerland or Norway as a matter of law. The Seller's extension of EU-equivalent rights is a contractual commitment, not a legal obligation.

In the event of a dispute, the Consumer may bring proceedings before the competent courts, including those of their place of domicile, after having sought an amicable solution.

T&Cs — version 1.0 dated 9 June 2026.